Responsibilities not displayed in 12.2

[Sayeed Khan]

Hi, Arslan,

we're facing an issue in our EBS 12.2 dev environment where we have 3 tire architecture (1db, 1 apps primary and 1 Isupplier-secondary nodes).
The issue is about the responsibilities which are not getting displayed after we had regular bounce of the instance.
No user is able to see the responsibilities.

What we tried so far is below:


- Application & Database bounce
- Autoconfig on Application Core an iSupplier nodes
- JSP Compilation on both Core & iSupplier nodes.
- Compile APPS Schema
- Compile Grants & Synonyms
- Sync responsibility role data into the Workflow table by using below steps

begin
fnd_user_resp_groups_api.sync_roles_all_resp_secgrps(TRUE);
end;

Workflow Directory Services User/Role Validation:

exec wf_maintenance.ValidateUserRoles(p_BatchSize => null, p_check_dangling => TRUE, p_check_missing_ura => TRUE, p_UpdateWho => FALSE);

- JSP Compilation on both Core & iSupplier nodes.


ADDITIONAL InFORMATION that might help:

COMPONENT_NAME                           COMPONENT_STATUS
---------------------------------------- ------------------------------
Workflow Deferred Agent Listener         RUNNING
Workflow Java Deferred Agent Listener    RUNNING


Request to help us ASAP, Kindly let me know if any else info is required.

Thanks/Sayeed Khan

[ErmanArslansOracleBlog]

Send me the screenshot representing the problem.

[sayeedkhan27]

Hi Arslan, 

Please find the screenshots in attachment.

Thanks Again/Sayeed Khan

On Fri, Jan 12, 2018 at 7:39 PM, ErmanArslansOracleBlog [via Erman Arslan's Oracle Forum] <[hidden email]> wrote:

Send me the screenshot representing the problem.

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[ErmanArslansOracleBlog]

Please see this note -> No Active Responsibilities Appear For E-Business Suite Users, Instead Homepage Displays The Following Message 'There are no active responsibilities available for this user' (Doc ID 2070765.1)

[sayeedkhan27]

Hi Arslan, 

Yes we've already tired the steps in this doc(below one) , unfortunately its still same...

--> remove _fix_control string 17376322:OFF from the init.ora and bounce the database. 

Thanks/Sayeed Khan

On Fri, Jan 12, 2018 at 8:57 PM, ErmanArslansOracleBlog [via Erman Arslan's Oracle Forum] <[hidden email]> wrote:

Please see this note -> No Active Responsibilities Appear For E-Business Suite Users, Instead Homepage Displays The Following Message 'There are no active responsibilities available for this user' (Doc ID 2070765.1)

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[sayeedkhan27]

Hi Arslan,

We’ve already tried this step from the doc, 

Unfortunately not able to solve this Oracle has advised us to go for the restoration from the backups.

Thank you very much for ur support and time. 

Still would like to know the reason behind issue. 

Thanks Again/Sayeed Khan

On Sat, 13 Jan 2018 at 2:36 PM, Mohammed Sayeed Khan <[hidden email]> wrote:

Hi Arslan, 

Yes we've already tired the steps in this doc(below one) , unfortunately its still same...

--> remove _fix_control string 17376322:OFF from the init.ora and bounce the database. 

Thanks/Sayeed Khan

On Fri, Jan 12, 2018 at 8:57 PM, ErmanArslansOracleBlog [via Erman Arslan's Oracle Forum] <[hidden email]> wrote:

Please see this note -> No Active Responsibilities Appear For E-Business Suite Users, Instead Homepage Displays The Following Message 'There are no active responsibilities available for this user' (Doc ID 2070765.1)

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[ErmanArslansOracleBlog]

Did you check this note? -> "12.2 E-Business Suite Applications Framework Based Users Report All Homepage Responsibilities Appear As "Undefined" Or Nothing Happens When Clicking On Available Responsibilities In Internet Explorer 11 (IE11) (Doc ID 2324883.1)"

Does it look like your issue? I mean IE11 and everything?

[sayeedkhan27]

Yes, we're already on (FWK) RELEASE 12.2.6 BUNDLE 7.

And tried with Chrome and firefox browsers.

Thanks/Sayeed Khan

On Sun, Jan 14, 2018 at 1:28 PM, ErmanArslansOracleBlog [via Erman Arslan's Oracle Forum] <[hidden email]> wrote:

Did you check this note? -> "12.2 E-Business Suite Applications Framework Based Users Report All Homepage Responsibilities Appear As "Undefined" Or Nothing Happens When Clicking On Available Responsibilities In Internet Explorer 11 (IE11) (Doc ID 2324883.1)"

Does it look like your issue? I mean IE11 and everything?

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[sayeedkhan27]

we've started the restore process now,

I've a doubt here,  would it had helped if we had done a dummy patching cycle and tried to access the application(responsibilities) through other  file system after cutover ?

Thanks/Sayeed Khan 

On Sun, Jan 14, 2018 at 5:04 PM, Mohammed Sayeed Khan <[hidden email]> wrote:

Yes, we're already on (FWK) RELEASE 12.2.6 BUNDLE 7.

And tried with Chrome and firefox browsers.

Thanks/Sayeed Khan

On Sun, Jan 14, 2018 at 1:28 PM, ErmanArslansOracleBlog [via Erman Arslan's Oracle Forum] <[hidden email]> wrote:

Did you check this note? -> "12.2 E-Business Suite Applications Framework Based Users Report All Homepage Responsibilities Appear As "Undefined" Or Nothing Happens When Clicking On Available Responsibilities In Internet Explorer 11 (IE11) (Doc ID 2324883.1)"

Does it look like your issue? I mean IE11 and everything?

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[ErmanArslansOracleBlog]

Did you try the things documented in the following document?

No Active Responsibilities Available For A User After Removing An End Date (Doc ID 1451673.1)