Smtp server - sending email

[satish]

Dear erman,

Version R12.2.5

We are facing below error while sending email to users.Any idea
whether this is problem with smtp server?

216363:RT23416680] Beginning email delivery
[9/1/21 5:10:47 PM] [UNEXPECTED] [216363:RT23416680] javax.mail.MessagingException: 551 This mail server requires authentication before sending mail from a locally hosted domain. Please reconfigure your mail client to authenticate before sending mail.
[9/1/21 5:10:47 PM] [216363:RT23416680] CONC-OPP-DELIV BEGIN (REQID=23416680)
[9/1/21 5:10:47 PM] [216363:RT23416680] Beginning email delivery


Telnet test:

telnet *******  25
Trying 43.241.11.11..
Connected to ********.
Escape character is '^]'.
220 rb3813.sai.org.in ESMTP MailEnable Service, Version: 10.34-- ready at 09/01/21 16:15:50
EHLO *********
250-rb3813.sai.org.in [103.21.30.1], this server offers 4 extensions
250-AUTH LOGIN
250-SIZE 40960000
250-HELP
250 AUTH=LOGIN
MAIL FROM: sssterp@domainname
551 This mail server requires authentication before sending mail from a locally hosted domain. Please reconfigure your mail client to authenticate before sending mail.
Connection closed by foreign host.

Thank you
 

[ErmanArslansOracleBlog]

your mail server requires authentication. So you need to have a mail account dedicated to your workflow mailer on that smtp server and then you need to configure your workflow mailer using OAM pages accordingly.. I mean you need to enter username and password information for the wf mailer outbound..
Alternatively, you may request relay access from your Mail Server admin.

[satish]

We have been provided with username and password to use but facing above error

sssterp@domainname Username.

[ErmanArslansOracleBlog]

Ensure your username and passwor is correct.
Ensure that you need to put that @domainname there.. ( you may not have to put that .. check with your mail server admin)

*Do a telnet test from the EBS apps server. Connect to Mailer server using telnet and try to authenticate with the SMTP commands , can you login with the same user and pass that way?

This issue may be caused by the mail server conf as well.. Check with a new mail account.. Check with your mail server admin about the issue that may prevent such an authentication -- supposing your mail server address, port and user/pass info is correct.

[satish]

Thanks for the update.

1)Is internet access required for application server where workflow mailer is running to send emails.

2)Is there any method to check if internet is enabled to a server.(when ping is disabled)

Thank you

[ErmanArslansOracleBlog]

1) if your mail server is not in your network and if you configured your network setup accordingly then yes. But this is a security thread.

2)use wget, telnet etc.. instead.

[satish]

Thank you