after login : page cannot be displayed

[big]

Hi,
On R12.2.9 DB 19c on AIX:
We can connect to login page and we put username and PWD:


After that we are redirected to https://rep.server.fr/OA_HTML/OA.jsp?OAFunc=OANEWHOMEPAGE
which shows: This page cannot be displayed:


First of all is OAFunc=OANEWHOMEPAGE normal?

In access_log we have:

XX.XX.192.21 - - [02/Feb/2023:14:07:37 +0100] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 200 3496
XX.XX.192.21 - - [02/Feb/2023:14:07:37 +0100] "GET /OA_HTML/AppsLocalLogin.jsp?login.js HTTP/1.1" 200 33885
XX.XX.192.21 - - [02/Feb/2023:14:07:37 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 4207
XX.XX.192.21 - - [02/Feb/2023:14:07:37 +0100] "GET /favicon.ico HTTP/1.1" 404 194
XX.XX.192.21 - - [02/Feb/2023:14:07:46 +0100] "GET / HTTP/1.1" 200 1217
XX.XX.192.21 - - [02/Feb/2023:14:14:21 +0100] "GET /OA_HTML/AppsLogin HTTP/1.1" 302 307

Where should I investigate? Any other log file?
Thanks for help.

[ErmanArslansOracleBlog]

OANEWHOMEPAGE is not weird.. (see -> How to Modify and Enable The Configurable Home Page Delivered In Release 12.1.2 (Doc ID 1061482.1)) , there you will see OANEWHOMEPAGE in the right context.

Anyways, please check the oacore managed server log and HTTP Server log .. what do you see there?

There are some cases for thse types of errrors , also check them.. For instance  -> When trying to login to the front end applications front end it is popping up Dialog message page and nothing is showing (Doc ID 2223432.1).
Also the following one -> 12.2 E-Business Suite Technology Stack Summary Of The iAS / HTTP Server Login Process And What To Expect When One Of The Login Components Fails (Doc ID 1984710.1) -- this one is good.

[big]

Hi,
Thank you.
Here some information from logs:


in adoacorectl.txt

The Node Manager is already up.
Starting server oacore_server1 ...
Successfully started server oacore_server1 ...

Started up the managed server oacore_server1

In apache access_log:

xx.xx.192.21 - - [04/Feb/2023:13:37:17 +0100] "GET / HTTP/1.1" 200 1217
xx.xx.192.21 - - [04/Feb/2023:13:37:17 +0100] "GET /favicon.ico HTTP/1.1" 404 194
xx.xx.192.21 - - [04/Feb/2023:13:37:18 +0100] "GET /OA_HTML/AppsLogin HTTP/1.1" 302 307
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /OA_HTML/AppsLocalLogin.jsp HTTP/1.1" 200 3496
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /OA_HTML/media/oracle_white_logo.png HTTP/1.1" 200 4132
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /OA_HTML/AppsLocalLogin.jsp?login.css HTTP/1.1" 200 14981
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /OA_HTML/AppsLocalLogin.jsp?login.js HTTP/1.1" 200 33885
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 3853
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /favicon.ico HTTP/1.1" 404 194
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "GET /OA_HTML/media/spinner.gif HTTP/1.1" 200 7490
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 105
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 215
xx.xx.192.21 - - [04/Feb/2023:13:37:19 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 117
127.0.0.1 - - [04/Feb/2023:13:37:25 +0100] "HEAD  /index.html HTTP/1.1" 200 -
xx.xx.192.21 - - [04/Feb/2023:13:37:29 +0100] "POST /OA_HTML/AppsLocalLogin.jsp? HTTP/1.1" 200 226
127.0.0.1 - - [04/Feb/2023:13:37:45 +0100] "HEAD  /index.html HTTP/1.1" 200 -
127.0.0.1 - - [04/Feb/2023:13:38:05 +0100] "HEAD  /index.html HTTP/1.1" 200 -

in adstrtal.log

 Web Application Services                                                                                Enabled
  Web Application Services   oacore_server1                                    admanagedsrvctl.sh         Started
  Web Application Services   forms_server1                                     admanagedsrvctl.sh         Started
  Web Application Services   oafm_server1                                      admanagedsrvctl.sh         Started
  Web Application Services   forms-c4ws_server1                                admanagedsrvctl.sh         Disabled
  Web Application Services   oaea_server1                                      admanagedsrvctl.sh         Disabled

Best regards.

[ErmanArslansOracleBlog]

Not enough.
We need to see the error log of apache + oacore logs.

[big]

Thanks.
I will try for apach error log and oacore logs (despite of security problem).

Is the following important for login to the system:
 Web Application Services   oaea_server1                                      admanagedsrvctl.sh         Failed

Do you know the exact name of error log of apache and eventually the path?
I found :

 297 Jan 11 2007  /u01/appli/mysystem/fs2/EBSapps/10.1.2/Apache/Apache/logs/error_log.1168516800

But as you see it is too old.
I did:
grep ErrorLog httpd.conf
#    ErrorLog "logs/dummy-host.example.com-error_log"
# ErrorLog and LogLevel lines below and set OraLogMode to apache
#ErrorLog "|${ORACLE_HOME}/ohs/bin/rotatelogs ${ORACLE_INSTANCE}/diagnostics/logs/${COMPONENT_TYPE}/${COMPONENT_NAME}/error_log 86400"

But what are the values of ${ORACLE_INSTANCE} ${COMPONENT_TYPE} and ${COMPONENT_NAME}

Thanks and Regards.

[ErmanArslansOracleBlog]

about oaea server:

oaea_server is related with EBS  access gate. Do you have OAM/SSO solution enabled for this EBS instance?

about ${ORACLE_INSTANCE):

Those ORACLE_INSTANCE and other variables change according to the env. Check your env and context file, you will see what those values need to be in your environment/EBS instance.
Also see -> 12.2 E-Business Suite - Collecting Fusion Middleware Log Files (Doc ID 1362900.1)

about apache's error log:

Those suffixes(like 1168516800) is for the ones that are archived. You have to check the file with suffix.

another ref: Unable To Start Managed Servers On Newly Added Node (Doc ID 2560178.1) -- about the parameter "s_wls_admin_host".. But you already mentioned it was the s_webentrydomain.. (This is a retroactive edit/update)

[big]

Hi,
Thank you.

I hope  you and your family are safe despite of what has happend in some region of turkey.

Finaly the problem was that the value of s_webentrydomain in $CONTEXT_FILE  was wrong. We corrected it and now connection is ok.

I should be more careful.

Regards.

[ErmanArslansOracleBlog]

Thank you. We are okay. But the situation in the earthquake zone is not good. I wish our nation well. I wish patience to all of us. I pray for the survivors to be found. Everyone's help is needed.