EM 13c, 12c: Listener Target Shows a Status of Down in the EM Cloud Control; Response Metric shows: TNS-01189: The listener could not authenticate the user ( Doc ID 2009573.1 )

LSNRCTL Commands May Yield Frequent TNS-1189 Errors ( Doc ID 285439.1 )

 	 	 
 	
 
 
	Oracle Support	- 17+ hours ago		[Collaborations Notes]


Collaboration Notes
--------------------------------------
Zoom Summary
--------------------------

Explained the user this alerts were not triggered from the OEM , Customer asked to create a SPIN off SR with the database team

 	 	 
 	
 
 
	Oracle Support	- 18+ hours ago		[Web Conference]


Oracle Web Conferencing
----------------------------------------------
Hi,

I would like to collaborate with you in a Web Conference in order to progress your issue.

Please join the conference as soon as possible via the following link:
https://oracle.zoom.us/j/95398042847?pwd=aHM4UDFGRWxTRmxhRC9NSnBuaWl2UT09

Thank you,
Global Customer Support

 	 	 
 	
 
 
.WONGSO@.MU	- 18+ hours ago		[Update from Customer]


do we have the call today or I go through the documents first?

 	 	 
 	
 
 
	Oracle Support	- 18+ hours ago		[ODM Research]


How to Supress Alerts on TNS-1189 error for Listener targets in EM Console ( Doc ID 2509691.1 )

EM 13c, 12c: Listener Target Shows a Status of Down in the EM Cloud Control; Response Metric shows: TNS-01189: The listener could not authenticate the user ( Doc ID 2009573.1 )

Please dont take any action based on the above documents this is only for the Refernce

 	 	 
 	
 
 
.WONGSO@.MU	- 18+ hours ago		[Update from Customer]


cannot access the document you suggested

Document cannot be displayed. Possible reasons are:

The document id was entered incorrectly. Please check and try again.
The document id does not exist (was referenced incorrectly).
The document is not classified as publicly accessible ("non-public").
The content is being updated and it is temporarily unavailable but will be made available again soon.

If you still have questions about why you could not access this article or bug, please use Contact Us.

 	 	 
 	
 
 
.WONGSO@.MU	- 20+ hours ago		[Update from Customer]


Hi Sudheer,

apologies, please schedule for 1:30 PM IST today instead.

Thanks

 	 	 
 	
 
 
.WONGSO@.MU	- 21+ hours ago		[Update from Customer]


Hi Sudheer,

Ok for 1PM IST.

Thanks


 	 	 
 	
 
 
	Oracle Support	- 21+ hours ago		[ODM Action Plan]


Hello Prakash -

Had an scheduled call at 11:30 can we have call at 01:00 PM IST.

Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 21+ hours ago		[Update from Customer]


Hi Sudheer,

pls let's have the call at 11:30IST today, that is in 45 mins

 	 	 
 	
 
 
	Oracle Support	- Tuesday		[ODM Action Plan]


Sure Prakash

 	 	 
 	
 
 
.WONGSO@.MU	- Tuesday		[Update from Customer]


apologies , we had some urgent production issue . let's schedule the call tomorrow morning around 11:30 IST. will update the SR tomorrow morning and confirm the time

 	 	 
 	
 
 
	Oracle Support	- Tuesday		[ODM Action Plan]


Hello Prakash -

Ended the call now, Kept open for 30 minutes no one joined the call.

Global Customer Support | Enterprise Manager Team
My Working hours: Mon - Fri: 6:00 am to 2:00 pm IST/5:30 pm -2:00 am Mountain Time/7:30 pm – 4:00 am Eastern Time

Regards,
Sudheer

 	 	 
 	
 
 
	Oracle Support	- Tuesday		[Web Conference]


Oracle Web Conferencing
----------------------------------------------
Hi,

I would like to collaborate with you in a Web Conference in order to progress your issue.

Please join the conference as soon as possible via the following link:

https://oracle.zoom.us/j/91585216653?pwd=M1B2WllYRlJXNlcrdW9DY1JGM29iZz09

Thank you,
Global Customer Support

 	 	 
 	
 
 
.WONGSO@.MU	- Tuesday		[Update from Customer]


Hi , can we have the call now?

 	 	 
 	
 
 
	Oracle Support	- Tuesday		[ODM Action Plan]


Hello Prakash -

My Working hours: Mon - Fri: 6:00 am to 2:00 pm IST/5:30 pm -2:00 am Mountain Time/7:30 pm – 4:00 am Eastern Time

Please let me know when will be feasible timing for you.

Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- Tuesday		[Update from Customer]


Hi please advise when we can have the call today

 	 	 
 	
 
 
.WONGSO@.MU	- Friday		[Update from Customer]


ok noted thanks



 	 	 
 	
 
 
	Oracle Support	- Friday		[Notes]


Hi Prakash,
Sudheer in on leave and he will he will update you on Tuesday.

Regards
Sabir

 	 	 
 	
 
 
.WONGSO@.MU	- Friday		[Update from Customer]


Hi, we can have the call now, or in the next 5 hours, please advise

 	 	 
 	
 
 
	Oracle Support	- 13 days ago		[ODM Action Plan]


Hello Prakash -

Please update me the feasible time for you.

Best Regards,
Sudheer

Global Customer Support | Enterprise Manager Team
My Working hours: Mon - Fri: 6:00 am to 2:00 pm IST/5:30 pm -2:00 am Mountain Time/7:30 pm – 4:00 am Eastern Time

If you need immediate assistance outside these working hours, please call to Oracle number and ask for immediate assistance.
http://www.oracle.com/us/support/contact/index.html

 	 	 
 	
 
 
.WONGSO@.MU	- 13 days ago		[Update from Customer]


Hi, we missed the web conf. can you please advise if we can have it tomorrow 6 Jan and at what time?

 	 	 
 	
 
 
	Oracle Support	- 19 days ago		[Web Conference]


Oracle Web Conferencing
----------------------------------------------
Hi,

I would like to collaborate with you in a Web Conference in order to progress your issue.

Please join the conference as soon as possible via the following link:


https://oracle.zoom.us/j/94159668859?pwd=RkthSTlYNkVIZXlwOXM1bHlmbkZUdz09

Thank you,
Global Customer Support

 	 	 
 	
 
 
.WONGSO@.MU	- 20 days ago		[Update from Customer]


Hi let's plan for the zoom session for tomorrow morning, noon IST Time if possible, thanks

 	 	 
 	
 
 
.WONGSO@.MU	- 20 days ago		[Update from Customer]


[oracle@exdprd0dbadm03 bin]$ ps -ef | grep lsnr
grid 189573 1 0 Nov17 ? 00:23:18 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER -no_crs_notify -inherit
grid 189633 1 0 Nov17 ? 00:10:27 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_APP -no_crs_notify -inherit
grid 189685 1 0 Nov17 ? 00:05:08 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_DG -no_crs_notify -inherit
grid 247089 1 0 Nov08 ? 00:19:40 /u01/app/19.0.0.0/grid/bin/tnslsnr ASMNET1LSNR_ASM -no_crs_notify -inherit
grid 262890 1 0 Nov08 ? 02:03:19 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_SCAN1 -no_crs_notify -inherit
oracle 399079 397659 0 14:54 pts/2 00:00:00 grep --color=auto lsnr
[oracle@exdprd0dbadm03 bin]$ ./emctl getmetric agent LISTENER_SCAN1,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
EMD getmetric error: Unable to connect to the agent at https://exdprd0dbadm03..local:3872/emd/main/ [Connection refused (Connection refused)]
[oracle@exdprd0dbadm03 bin]$ ./emctl get metric agent LISTENER_exdprd0dbadm03..local,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Oracle Enterprise Manager Cloud Control 13c Release 5 Agent Commands:
Lifecycle Commands Usage:
emctl start agent
Starts the agent.
emctl stop agent
Stops the agent.

Agent Operations Usage:
emctl setproperty agent [-allow_new] -name PROPERTY_NAME -value PROPERTY_VALUE
Sets the specified property name and value in agent configuration file
-allow_new is an optional flag that inserts a new property in Agent configuration
file if it does not exist.
-allow_new must be the first option provided to the command
emdctl run_autotune agent
This command auto tunes the agent. Autotuning should be attempted when
the agent is down. The tuning parameters are dependent on the configuration of the agent.
emctl stop agent
This command stops the agent.
emctl clearsudoprops
Clears public, private key pair used for trusted remote operations

 	 	 
 	
 
 
.WONGSO@.MU	- 20 days ago		[Update from Customer]


Hi Sudheer,

ok for now, please share zoom link

 	 	 
 	
 
 
	Oracle Support	- 20 days ago		[ODM Action Plan]


Hello Prakash -

can we have a quick Zoom session to check and fix this issue.

Best Regards,
Sudheer

Global Customer Support | Enterprise Manager Team
My Working hours: Mon - Fri: 6:00 am to 2:00 pm IST/5:30 pm -2:00 am Mountain Time/7:30 pm – 4:00 am Eastern Time

If you need immediate assistance outside these working hours, please call to Oracle number and ask for immediate assistance.
http://www.oracle.com/us/support/contact/index.html

 	 	 
 	
 
 
.WONGSO@.MU	- 20 days ago		[Update from Customer]


still having error, please advise urgently

 	 	 
 	
 
 
.WONGSO@.MU	- 20 days ago		[Update from Customer]


[orarom@exdprd0dbadm02 bin]$ ./emctl get metric agent LISTENER_exdprd0dbadm03..local,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 4
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
Oracle Enterprise Manager Cloud Control 13c Release 4 Agent Commands:
Lifecycle Commands Usage:
emctl start agent
Starts the agent.
emctl stop agent
Stops the agent.

Agent Operations Usage:
emctl upload agent
Request an upload of collected metric data and severity
emctl control agent runCollection TARGETNAME:TARGETTYPE COLLECTIONITEM ...
Runs the collections item(s) for the specified target instance
emctl stop agent
This command stops the agent.
emctl clearsudoprops
Clears public, private key pair used for trusted remote operations
emctl setproperty agent [-allow_new] -name PROPERTY_NAME -value PROPERTY_VALUE
Sets the specified property name and value in agent configuration file
-allow_new is an optional flag that inserts a new property in Agent configuration
file if it does not exist.
-allow_new must be the first option provided to the command
emctl stopschedule agent [-type TARGETTYPE | TARGETNAME,TARGETTYPE ] [-disable_response] [-disable_agent_schedule]
Stops data collection for a specific target instance or for all targets of a specific type.
If no target instance is specified or no type is specified then this command will stop
all collections for a target except for the target response and collections for the agent target.
-disable_response can be used to specify that collection of target response should also be stopped.
-disable_agent_schedule can be used to specify that agent collections should also be stopped.
emctl verifykey
Verifies that the ssl handshake succeeds with the agent key and also sends a request
to the agent to ping the OMS
emctl control agent unsuspend_metric TARGETNAME,TARGETTYPE COLLECTIONITEM METRIC_COLLNAME
This command can be used to unsuspend metrics for a given target.
TARGETNAME,TARGETTYPE: Target is specified by specifying the target name and type separated by a ','
COLLECTIONITEM: Collection item name
METRIC_COLLNAME: Name of the metric collection that needs to be unsuspended.
emctl getproperty agent {-name NAME_1 [... NAME_N] | -category NAME_1 }
Gets the specified properties or a category of properties from agent configuration files
Note: -name takes a list of property names separated by spaces. Currently this command
does not support spaces in the name.
emctl dumpstate agent [-dump_full_state] [COMPONENTNAME ...]
Dumps the internal state of the specified list of components.
emctl status agent [TIMEOUT]
Returns the status of the agent
TIMEOUT: timeout value in seconds
emctl getmetric agent TARGETNAME,TARGETTYPE,METRICNAME [-force]
Performs a realtime evaluation of the metric and displays the results for the specified metric
-force : (optional) if specified, evaluate the metric even if the target is in blackout

emdctl run_autotune agent
This command auto tunes the agent. Autotuning should be attempted when
the agent is down. The tuning parameters are dependent on the configuration of the agent.

emctl set credentials TARGET_NAME:TARGET_TYPE
Interactively sets the credential properties for the specified target.
emctl clearstate agent [TARGETNAME,TARGETTYPE ...] | [-incrementalconfig TARGETNAME,TARGETTYPE[,COLLECTIONITEM] ... ]

1. Clear all severity state of the agent

All target states can be cleared by running:

emctl clearstate agent

2. Clear the severity state of a specific set of targets

Specific target state can be cleared by specifying:

emctl clearstate agent TARGETNAME,TARGETTYPE ...

3. Clear just the incremental state of config metrics.

Incremental config state can be cleared by specifying:

emctl clearstate agent -incrementalconfig TARGETNAME,TARGETTYPE[,COLLECTIONITEM] ...


emctl reload [agent dynamicproperties [-upload_timeout TIMEOUT] TARGETNAME:TARGETTYPE ...]
reload

 	 	 
 	
 
 
	Oracle Support	- 22 days ago		[ODM Action Plan]


Hello Prakash -


Error you got is due to the space between the listener name and the target type.


emctl get metric agent LISTENER_exdprd0dbadm03..local,oracle_listener,Response


Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 22 days ago		[Update from Customer]


Upload to TDS successful for the file 20221227_emctl_get_metric_agent_LISTENER_exdprd0dbadm03.txt.

 	 	 
 	
 
 
.WONGSO@.MU	- 22 days ago		[Update from Customer]


pls check output uploaded for the emctl get metric agent command you sent

 	 	 
 	
 
 
	Oracle Support	- 23 days ago		[ODM Action Plan]


Hello Prakash -

Could you please share the below commnad output from the Agent.


emctl get metric agent LISTENER_exdprd0dbadm03..local ,oracle_listener,Response

LISTENER_exdprd0dbadm03..local

Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 23 days ago		[Update from Customer]


Please advise what to check

 	 	 
 	
 
 
	Oracle Support	- 27 days ago		[ODM Action Plan]


Hello Prakash -

Issue is happening for the below target , could you please check for this target on both the new nodes.

LISTENER_exdprd0dbadm03..local


Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 27 days ago		[Update from Customer]


Please advise on issue, script is run on agent server and listener LISTENER_SCAN3 is running on the server


[orarom@exdprd0dbadm02 ~]$ ps -ef | grep lsnr
grid 9136 1 0 Nov17 ? 03:17:45 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER -no_crs_notify -inherit
grid 9322 1 0 Nov17 ? 00:15:30 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_DG -no_crs_notify -inherit
orarom 19986 19633 0 09:41 pts/0 00:00:00 grep --color=auto lsnr
grid 71326 1 0 Aug19 ? 00:45:43 /u01/app/19.0.0.0/grid/bin/tnslsnr ASMNET1LSNR_ASM -no_crs_notify -inherit
grid 387546 1 0 Aug19 ? 03:45:37 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_SCAN3 -no_crs_notify -inherit
[orarom@exdprd0dbadm02 ~]$ cd /opt/OracleHomes/agent_home/agent_13.4.0.0.0/bin
[orarom@exdprd0dbadm02 bin]$ ./emctl getmetric agent LISTENER_SCAN3,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 4
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
EMD getmetric error: the oracle_listener target "LISTENER_SCAN3" does not exist
[orarom@exdprd0dbadm02 bin]$

 	 	 
 	
 
 
	Oracle Support	- 27 days ago		[ODM Action Plan]


Hello Prakash -

On the Agent server.

Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 28 days ago		[Update from Customer]


Hi , should this command be done on the EM server or Database server?

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -


you can get the targets list from the below command.

cd $AGENT_HOME/bin./emctl config agent listtargets.

Regards,
Sudheer

 	 	 
 	
 
 
.WONGSO@.MU	- 1+ month ago		[Update from Customer]


[orarom@exdprd0dbadm02 bin]$ ./emctl getmetric agent LISTENER_SCAN3,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 4
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
EMD getmetric error: the oracle_listener target "LISTENER_SCAN3" does not exist
[orarom@exdprd0dbadm02 bin]$ exit

 	 	 
 	
 
 
.WONGSO@.MU	- 1+ month ago		[Update from Customer]


Hi , can you please advise how to run the emctl script?

[orarom@exdprd0dbadm02 bin]$ ps -ef | grep lsnr
grid 9136 1 0 Nov17 ? 03:00:03 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER -no_crs_notify -inherit
grid 9322 1 0 Nov17 ? 00:14:11 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_DG -no_crs_notify -inherit
grid 71326 1 0 Aug19 ? 00:44:40 /u01/app/19.0.0.0/grid/bin/tnslsnr ASMNET1LSNR_ASM -no_crs_notify -inherit
orarom 287542 178025 0 14:41 pts/0 00:00:00 grep --color=auto lsnr
grid 387546 1 0 Aug19 ? 03:37:35 /u01/app/19.0.0.0/grid/bin/tnslsnr LISTENER_SCAN3 -no_crs_notify -inherit
[orarom@exdprd0dbadm02 bin]$ hostname
exdprd0dbadm02..local
[orarom@exdprd0dbadm02 bin]$ cd /opt/OracleHomes/agent_home/agent_13.4.0.0.0/bin
[orarom@exdprd0dbadm02 bin]$
[orarom@exdprd0dbadm02 bin]$
[orarom@exdprd0dbadm02 bin]$ ./emctl getmetric agent LISTENER_SCAN3,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 13c Release 4
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hi Team,

As you would appreciate the fact that we cannot have this SR open for a long without progressive business updates
We haven't heard back from you on this issue for some time now .So I assume either the issue is resolved or no more exists thus I am inactivating this SR.
In case of any concerns in the future, request to log a new service request.

Best Regards,
Global Customer Support

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -


Is this listener correct as there were no services connected to this listener.

Regards,
Sudheer

 	 	 
 	
 
 
STEVEN.LEUNG@.MU	- 1+ month ago		[Update from Customer]


------------------------
Alias LISTENER
Version TNSLSNR for Linux: Version 12.1.0.2.0 - Production
Start Date 05-DEC-2022 11:02:50
Uptime 0 days 1 hr. 39 min. 14 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Log File /em/oracle/em13c/middleware/network/log/listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=emsprod..local)(PORT=1521)))
The listener supports no services
The command completed successfully

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -

Please share the lsnrctl status output. of the listener

Regards,
Sudheer

 	 	 
 	
 
 
STEVEN.LEUNG@.MU	- 1+ month ago		[Update from Customer]


Upload to TDS successful for the file emoutput.txt.

 	 	 
 	
 
 
STEVEN.LEUNG@.MU	- 1+ month ago		[Update from Customer]


Hello Sudheer,

command is failing with error attached.

Regards,

Roshan

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Research]


EM 13c, 12c: Listener Target Shows a Status of Down in the EM Cloud Control; Response Metric shows: TNS-01189: The listener could not authenticate the user ( Doc ID 2009573.1 )

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -

could you please share the below command output.

emctl get metric agent <listenerName>,oracle_listener,Response


Regards,
Sudheer

 	 	 
 	
 
 
PRAKASH.BUCKTOWAR@.MU	- 1+ month ago		[Update from Customer]


Hello Sudheer,

The alert is being raised by OEM.
We need to check if this is a genuine listener error or is it a bug at OEM level since the listener is always up when receiving the alerts.

So, we are not sure where the issue lies. Is it at OEM or at Database level itself.

Regards,
Prakash

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -

Could you please clarify on the below question.

Do you want to fix this error at the DB level or you need to fix the alert in OEM ?

If it is for the Database fix, please raise another SR with the Database team if it is for the fix in OEM we can check it. EM will trigger the alert based on the alert triggered in database

Regards,
Sudheer

 	 	 
 	
 
 
PRAKASH.BUCKTOWAR@.MU	- 1+ month ago		[Update from Customer]


Hello Sudheer,

We are running on Oracle 19c on Exadata.
Is the solution application to us?

Regards,
Prakash

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Action Plan]


Hello Prakash -


Please go through the below document.


TNS-01189 During Listener Monitoring Using Enterprise Manager ( Doc ID 2009044.1 )

Regards,
Sudheer

 	 	 
 	
 
 
	Oracle Support	- 1+ month ago		[ODM Question]


Why TNS-1189. error got triggered for the Listener from OEM

 	 	 
 	
 
 
STEVEN.LEUNG@.MU	- 1+ month ago		[Customer Problem Description]


Customer Problem Description
---------------------------------------------------

Problem Summary
---------------------------------------------------
Enterprise Manager Cloud error

Problem Description
---------------------------------------------------
Dear Support,

could you please advise on error below?

EM Event: Critical:LISTENER_exdprd0dbadm03..local - TNS-1189. Please check log for details.
Host=exdprd0dbadm03..local
Target type=Listener
Target name=LISTENER_exdprd0dbadm03..local
Message=TNS-1189. Please check log for details.
Severity=Critical
Event reported time=Nov 25, 2022 5:33:16 AM MUT
Operating System=Linux
Platform=x86_64
Associated Incident Id=9734
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Metric Alert
Event name=TNS_ERRORS:tnserrmsg
Total Occurrences=207
Occurrences in this event=9
First Occurred in this event=Nov 25, 2022 4:44:07 AM MUT
Last Occurred in this event=Nov 25, 2022 5:16:16 AM MUT
Metric Group=TNS Errors
Metric=TNSMsg
Metric value=TNS-1189(version)
Key Value=TNS-1189
Key Column 1=TNSError
Rule Name=Incident management rule set for all targets,Create incident for critical metric alerts
Rule Owner=System Generated
Update Details:
TNS-1189. Please check log for details.

Please let me know if any other details required.

Regards,
Roshan

Error Codes
---------------------------------------------------


Problem Category/Subcategory
---------------------------------------------------
DB Control 10g and 11g (dbconsole)/Console Access (Browser, User Interface)

Uploaded Files
---------------------------------------------------


Template Question Responses
---------------------------------------------------
1) === Additional Problem Description ===
EM Event: Critical:LISTENER_exdprd0dbadm03..local - TNS-1189. Please check log for details.
Host=exdprd0dbadm03..local
Target type=Listener
Target name=LISTENER_exdprd0dbadm03..local
Message=TNS-1189. Please check log for details.
Severity=Critical
Event reported time=Nov 25, 2022 5:33:16 AM MUT
Operating System=Linux
Platform=x86_64
Associated Incident Id=9734
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Metric Alert
Event name=TNS_ERRORS:tnserrmsg
Total Occurrences=207
Occurrences in this event=9
First Occurred in this event=Nov 25, 2022 4:44:07 AM MUT
Last Occurred in this event=Nov 25, 2022 5:16:16 AM MUT
Metric Group=TNS Errors
Metric=TNSMsg
Metric value=TNS-1189(version)
Key Value=TNS-1189
Key Column 1=TNSError
Rule Name=Incident management rule set for all targets,Create incident for critical metric alerts
Rule Owner=System Generated
Update Details:
TNS-1189. Please check log for details.

2) ###Business impact###
Getting alerts frequently and wanted to know what's the real issue. Is this a bug or an issue that needs to be addressed immediately. No impact