Re: On Line help URL

Posted by ErmanArslansOracleBlog on Dec 16, 2024; 7:46am
URL: http://erman-arslan-s-oracle-forum.124.s1.nabble.com/On-Line-help-URL-tp12819p12847.html


The definition:

Applications Help Web Base URL : Provides the online help URL in an SSL environment where the help system is configured to use the non-SSL port.

1)
Fact: The Oracle E-Business Suite help system now uses the "s_webentryurlprotocol" variable in constructing the URL for online help files, thus enabling the online help system to work in SSL-only environments without the need to unset the profile option Applications Help Web Base URL (HELP_WEB_BASE_URL).

Fact: In R12 iHelp makes use of "loopbacks" over http. iHelp has been designed to read its document contents from the Generic File Manager stream (its "HelpServlet") over an http channel. Therefore, if implementing a HW Load Balancer (LBR) and/or SSL Accelerator in order for iHelp to work correctly the iHelp profile "Applications Help Web Base URL" needs to be configured to point to one of the actual backend web servers rather then the actual LBR that autoconfig will configure when one sets up their advanced topology.  --> R12: iHelp Not Working After Implementing A Hardware Load Balancer, SSL Acceleration, Or DMZ (Doc ID 728463.1) -- This one involves autoconfig.

*Do your check accordingly

2)So, you are changing the hostname there in that profile, but you don't say anything about http or https.. I think it is related with the ssl implementation.

Let's check the apps.conf via the mos doc: Proxy Error: 502 Bad Gateway Error On View Output Or Log File After Enabling SSL (Doc ID 3051083.1)

3)And, if you have revese proxy go through this doc -> 502 Bad Gateway Error Thrown When Trying to Configure Reverse Proxy to SSL Resource While Retaining the Initial Access URL (Doc ID 2238243.1)

4)Also check -> Click On Help Returns "TOPIC NOT FOUND" (Doc ID 972429.1)

5)Also check -> R12: Troubleshooting iHelp (Doc ID 740834.1)

Note: Carefully go through the documents given above, and try to align those diags given there with your case..