Login Issue

Posted by HKUser on May 04, 2015; 1:23pm
URL: http://erman-arslan-s-oracle-forum.124.s1.nabble.com/Login-Issue-tp327.html

We are in preproduction and users have suddenly encountered an error message "You have encountered an unexpected error, Please contact system administrator for assistance" and have not been able to log back in until the EBS server has been restarted.  The ERP processes are up and running, no error prompts in BMC, but the users cannot login.

The error could not be reproduced in the UAT environment,.  We checked the configuration setup of UAT and Pre-production and the only difference is the usage of a privileged port 443 in pre production which is not the case in UAT.  

Any suggestions are welcome. Implementation is EBS 12.2.4

Thanks.