Re: workflow - email

Posted by ErmanArslansOracleBlog on May 01, 2020; 9:20am
URL: http://erman-arslan-s-oracle-forum.124.s1.nabble.com/workflow-email-tp8288p8293.html

That disabling can be caused the ntf mailer's inability to send emails to those users.
ıt must be notificaiton mailer making the user's mail preference to be set to DISABLED..
Notification mailer does that if it can't send an email to that user. Especially, if Mailer encounters a problem queuing its emails to the Mail Server, It marks the status of the notification as  FAILED, and makes the mail preference of the related user to be set to DISABLED..

Check the user's email adress in all possible places, as well as the ntf mailer's log for catching any other errors related with the ntf mailer's inability to send emails to those users.

Read this -> https://ermanarslan.blogspot.com/2014/08/ebs-workflow-notification-mailer.html